1. Overview
Intro Labs Ltd t/a Coscribe, ("Coscribe," "our," "we," or "us") highly values your privacy and is dedicated to protecting it by adhering to this Privacy Policy ("Privacy Policy"). This Privacy Policy explains the ways in which we gather and utilize your Personal Information when you visit our website at https://www.coscribe.ai or engage with the Service as outlined in further detail in the Terms of Service, and also information you might disclose via electronic messages to Coscribe.
We urge you to carefully review this Privacy Policy to comprehend our practices and procedures concerning your Personal Information and our approach to managing it. If you disagree with our practices and procedures, please refrain from using the Service. Your access to or usage of the Service indicates your agreement and consent to this Privacy Policy.
2. Changes to this Privacy Policy
Coscribe may make changes to this Privacy Policy from time to time, at its discretion. If we make material changes, we will post the updated Privacy Policy on the Service and update the "Last Updated" date. We encourage you to review our Privacy Policy periodically to stay up to date about our information practices and the choices available to you. Your continued use of our Services constitutes your acceptance of the amended Privacy Policy.
3. What does this privacy policy cover?
This Policy applies to Coscribe, and it governs any and all data collection and usage by us in compliance with applicable regulations. Through the use of these Services, you are consenting to the data collection procedures expressed in this Policy.
We gather various types of information from our users, as explained in more detail below, and we use this information internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to make purchases, to communicate with you, and to analyze how you use the Services. In certain cases, we may also share some information with third parties, but only as described below.
Please note that this Policy does not govern the collection and use of information by companies that Coscribe does not control, nor by individuals not employed or managed by us. If you visit a website that is made available via the service or link, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand how such websites garner, make use of, and share the information collected.
4. Information We Collect About You
We collect information that alone or in combination with other information in our possession could be used to identify you ("Personal Information") as follows:
Information You Provide Directly to Us
Personal Data. When you use our Services, we may ask you to provide Personal Information to us, including your name, mailing address, email address, phone number, billing information, username, and password.
Payment Data. Through the use of third-party payment processors, data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument, may be collected. All payment data is stored by our payment processor, and you should review its terms and conditions and privacy policies.
Uploaded Content. Our services generally allow you to upload content to the Services in a variety of media, including but not limited to the format of text, video, files and documents, photos and images, and other materials, along with the metadata and other information contained therein ("Materials"), which generate responses ("Scripts") based on your instructions. If you include personal data in your Materials, we will collect that information, and this information may be reproduced in your Scripts. You can delete this data anytime from your account.
Information We Automatically Collect
When you access or use our Services, we automatically collect information about you, including:
Log Information. We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
Device Information. We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Location Information. With your consent, we may collect information about the precise location of your device when you access or use one of our mobile applications or otherwise consent to the collection of this information.
Information Collected by Cookies and Other Tracking Technologies
We and our service providers use various technologies to collect information when you interact with our Services, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, IP address, web browsers used to access the Services, pages or features viewed, time spent on pages, mobile app performance, and links clicked. Web beacons are graphic images that are placed on a website or in an email that are used to monitor the behavior of the user visiting the website or sending the email. They are often used in combination with cookies.
Subscription Data: We collect information related to your subscription plan, billing status and cycle, subscription start/end dates, payment history, and amount.
Information We Collect from Other Sources
Some embedded content on the Service may be served by third-party service providers. Please note that these companies may also use cookies or similar technologies to collect data about you on the website and the Internet. Data collection and use by those third parties is subject to their privacy policies.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide us through surveys, completed forms, and emails. Coscribe intends to use personal information only for the purpose for which it was requested and collected and for any additional uses specifically provided for in this Policy.
5. Use of Your Personal Information
We use the Personal Information that we collect about you for the following purposes as permitted by law:
Enhancing Service Functionality and Development of Coscribe Services. The information is used to tailor, offer, and personalize the Coscribe Service for you. For instance, details such as your IP address aid in establishing device connectivity, measuring Service usage, diagnosing server issues, and implementing security measures. Various business objectives rely on this information, including data analysis to test, modify, enhance, or create new offerings, services, and technologies. Cookies are utilized to optimize the functioning of our websites and the Service in general, enabling more efficient operation and providing analytical insights.
Customer Support, Service Updates, and Reporting. Information may be used by the Service to furnish Coscribe with updates and reports and to verify the Service's smooth operation. We depend on information to evaluate performance and improve and maintain the Service. Your contact information may be used to convey messages, deliver Coscribe Services, respond to customer service queries, issue alerts such as security updates or policy changes, or inform about ending subscriptions.
Business Operations; Fraud Detection and Prevention. Information is utilized to facilitate our business operations, including accounting, auditing, billing, reconciliation, and collection activities. Other business objectives involving your Personal Information include monitoring and preventing crime or fraud, safeguarding our legal rights, and fulfilling contractual obligations.
Advertising and Marketing. We use personal information to contact you for advertising, marketing, and selling Coscribe Services aligned with your communication preferences. Marketing or informational materials such as newsletters are sent in accordance with your communication preferences. We occasionally conduct surveys or focused research that may require voluntary sharing of Personal Information for participation. Such activities usually have additional notices offering more insights about the use of your Personal Information, and your consent may be requested.
Comply with and enforce applicable legal requirements. In certain cases, we collect your personal information to stay in compliance with laws and relevant industry standards and policies, including this Privacy Policy and our Terms of Service.
6. Legal Basis For Our Use (Applicable Only To European Economic Area Visitors)
If you are visiting from the European Economic Area, how we gather and employ the Personal Information outlined above hinges upon the specific context and the nature of the Personal Information involved.
We will only collect your personal information with your consent to fulfill a contractual obligation, adhere to legal requirements, or do so when it aligns with our legitimate interests. Our legitimate interests encompass administrative processing, direct marketing, product enhancement, fraud prevention, support of information security, and similar functions, provided they do not supersede your data protection interests or fundamental rights and freedoms.
Whenever we request Personal Information to fulfill a legal mandate or contractual agreement, we will explicitly indicate this during collection, specifying whether the information is mandatory and outlining the potential repercussions of not providing it.
Likewise, if we gather and utilize your Personal Information based on our legitimate interests or that of any third party, we will take appropriate measures to notify you clearly and elaborate on these interests. Coscribe acts as the Data Controller for all Personal Information collected through the Service in the EEA and the United Kingdom, unless stated otherwise in a supplementary Privacy Policy or regarding services where Coscribe functions as the Data Processor.
Please contact us for any queries or additional information concerning the legal grounds for collecting and using your Personal Information for a specific processing activity.
7. Sharing Your Information with Third Parties
We disclose your Personal Information to third parties for business purposes as permitted by law, including:
Service Providers. We share your information with third-party service providers who help us provide the Services. They are only provided the information necessary to perform those services and under contract to protect and limit the use of that information.
Subsidiaries and Affiliates. We may share personal information or any information collected through your use of the Service with our subsidiaries and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.
Merger and Acquisition. We may disclose or transfer personal information or any information collected through your usage of our Service to third parties who acquire all or a portion of Coscribe's business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
Analytics partners. When you provide your personal information to us, we may make certain personal information available to certain third parties for analytics purposes, including but not limited to leveraging third-party tools and services to host, track, integrate, manage user's interests, usage pattern, and/or functionality available through our Services. We will only share your personal information with analytics partners to improve our own service and/or deliver the Coscribe services to you. We do not in any way sell your personal information to advertisers.
Compliance with laws. We may disclose personal information or any information collected through your usage of the Coscribe Service if we are required to do so by law or pursuant to legal process, in response to a request from government officials, law enforcement authorities or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including without limitation to prevent, investigate, detect or prosecute any criminal offense or attack.
Consent. We may share information about you with third parties when you consent to the sharing or direct us to share it.
Aggregate Information. We share aggregate statistical data to improve our services. We may also share aggregated or de-identified information with third parties at our discretion. We only disclose your Personal Information as described in this Privacy Policy, and do not sell, license, lease, or otherwise disclose your Personal Information to third parties unless you expressly authorize us to do so.
8. Data Retention and Deletion
We retain your personal information for as long as reasonably necessary to provide you the Services, have an ongoing legitimate business need (such as providing you the Services), to comply with applicable legal, tax or accounting requirements, resolve disputes and enforce our agreements, or as otherwise communicated to you. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from active systems.
We may retain de-identified or aggregated data after account closure or deletion. Note that residual copies of information may remain in backup storage for the period such backups are retained for disaster recovery or business continuity purposes.
If you wish to cancel your account or request we no longer use your information to provide you services, you may contact us at privacy@coscribe.ai. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
9. Transfer of Personal Information Outside Your Country of Residence
We are headquartered in the United States of America (USA) and have operations in other countries. Your Personal Information may be accessed by us or transferred to us in the USA or to our affiliates, partners, merchants, or service providers who are located worldwide. If you are visiting our Services from outside the USA, be aware that your information may be transferred to, stored, and processed by us or our service providers in our facilities and by those third parties with whom we share your personal information (as described in this Privacy Policy), in the USA, and other countries.
Where the data protection laws may differ from those in your jurisdiction, please note that we will take measures to ensure that your Personal Information remains protected to the standards described in this Privacy Policy. By using our Services, you consent to the transfer of your personal information among these facilities worldwide and outside of your country of residence consistent with this Privacy Policy.
Coscribe will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
10. European Privacy Rights (GDPR)
General Data Protection Regulations grant you certain rights ('information rights') which provide you with:
i. Right of rectification or erasure - if you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we will/shall take all reasonable steps to inform those with whom we have shared your data about your request for erasure. Note that we may have a legal obligation to retain some or even all personal information about you under relevant laws. We may also have the legal right to retain the information you have requested to be erased.
ii. Right to restriction of processing - you have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we don't need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal information.
iii. Right to object - you have a right to object to our processing of your personal information where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.
iv. Right to withdraw consent - you have the right to withdraw your consent for the processing of your personal information where the processing is based on consent. To withdraw consent, please specify what you wish to withdraw consent for, by emailing us at privacy@coscribe.ai.
V. Right of complaint - if you are unhappy with the way we have used or are handling your personal information you have the right to lodge a complaint with the supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the Supervisory Authority. So, please contact us in the first instance by emailing us at privacy@coscribe.ai.
11. Data Security
As a matter of policy, we are committed to protecting your data and as such, Coscribe takes precautions to protect your information. We adopt commercially reasonable measures to secure Personal Information by using physical and electronic measures designed to ensure the integrity and security of the Personal Information we hold. When you submit sensitive information via the Service, your information is protected.
We implement appropriate technical, administrative and organizational measures to help protect the security of your personal information; however, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we will do our best to protect the personal information that we gather about you, the transmission of information via the internet is not completely secure and as such, we cannot guarantee the absolute security of your data transmitted to the Service; any transmission is at your own risk. We have implemented various policies including encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal information in our systems.
12. Children
The Service and website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us at privacy@coscribe.ai and we will investigate the matter and, if appropriate, delete the personal data.
13. Your Choices and Rights
Marketing Communications. You can opt-out of marketing-related emails by following the opt-out or unsubscribe instructions contained in the emails. You cannot opt-out of administrative, transactional, or service-related communications.
Accessing, updating, correcting, and deleting your information. You may access information associated with your account and make updates or corrections. You may also request deletion of your account and associated personal information by emailing privacy@coscribe.ai. We aim to honor such requests in a reasonable timeframe, though we may retain information from deleted accounts as necessary for our legitimate business interests and to comply with any legal obligations.
Data access and portability. In some jurisdictions, applicable law may entitle you to request copies of your Personal Information held by us. You may also be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request that we transmit this information to a third party.
Withdrawing consent and opting out of processing. Where you have provided consent for our processing of your Personal Information, you may withdraw that consent at any time by contacting us. This will not affect the lawfulness of processing based on your prior consent. If you withdraw consent, we may not be able to provide certain services to you.
Response timing and format. We aim to respond to requests for data access or portability, requests to opt-out, consent withdrawals, and deletion requests within 30 days. If additional time is needed, we will contact you.
14. User Data and Content
You retain complete ownership of any data you submit through the Service. You can download or delete your data at any time.
Coscribe is not responsible for the content, accuracy, or truthfulness of any User Data. You are solely responsible for making sure you comply with all data protection laws when using Coscribe.
We may use third-party data enrichment services to improve the data you submit.
15. Links To Other Website(s)
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's website. We strongly advise you to review the Privacy Policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.
16. Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
17. Contact Us
If you have any questions about our practices or this Privacy Policy, please contact us at: privacy@coscribe.ai.
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